“VINUS” – Video Insurance
Introducing INDIA’S ’s 1st AI ENRICH Video INSURANCE SOLUTION in 2017 – Vinus, an innovation designed to revolutionize the insurance industry by fostering personalized, collaborative, and enduring relationships between insurers and their customers. With the power of video-enabled services, we bring a human touch to insurance transactions, transforming them from faceless interactions to engaging face-to-face experiences over a unified communications platform.
In today’s interconnected world, where mobile devices have become ubiquitous, our solution empowers insurance agents to gain real-time insights into customers’ locations through their mobile devices. With just a few taps, individuals can seamlessly share data, images, and live video feeds, providing a comprehensive view of incidents, situations, or problems. Our Geo Tagging feature further enhances this capability by remotely confirming the precise location, ensuring accuracy and efficiency in claims processing.
Video Insurance is a truly disruptive solution that harnesses the power of mobile apps, the internet, and video conferencing technologies to:
– Transform customer acquisition and services, enabling customers to buy and renew insurance policies through live video calls.
– Dramatically reduce the time, effort, and cost involved in claim settlement, improving efficiency and customer satisfaction.
– Facilitate face-to-face collaborations between surveyors, TPAs, and settlement officers from any location.
– Drastically improve customer care management, especially in road-side or home emergency assistance scenarios.
– Leverage a country-wide or even worldwide staff as a virtual group for face-to-face CRM and customer care.
– Enhance productivity and staff utilization through seamless communication and collaboration.
Key Features: AI-Powered Video Integration Redefining Claim
- Offline Video Capture
- Effortless Upload
- Online Video Chat
- Enhanced Fraud Detection
- Document Exchange
- Screen Sharing
- Forward/ Multiway Call
- Text Chat (Public Private)
- Promotional Video
- Capture Screen
- AI Aided Pre-Insurance Risk Inspection
- New Customer Instant On-Boarding
- Recording of Video
- Reports & Analytics
- Works on Any smart device.
- Legacy System Integrations
- Low Bandwidth – 384kbs for each endpoint
Step by step video claim settlement –
- Work-Shop Supervisor or Surveyor
- RankTech Android App for Off-Line Video Recording
- By Workshop or Surveyor with Claim Reference ID & Details
- Record the damages to Upload Video in Ranktech Application
- Service Engineer Views Uploaded Videos
- Capture few screen shots from Video
- Upload screen shots for AI to View
- AI Verifies the damages and Tells –
- Repair or Replace
- Time Required for Repairs
- Cost of Spare parts , if Replaced
Our Video Insurance claim settlement platform seamlessly integrates voice, chat, and web interactions into a true omni-channel experience, accessible from various scenarios such as web-chat escalation to video, voice escalation to video, and click-to-video chat from web pages or mobile applications. Unlike other solutions, ours delivers a high-quality end-user experience regardless of available bandwidth, offering content sharing and multiparty video conferencing capabilities without requiring downloads or plugins.
Experience the future of insurance today with our Video Insurance Solution. Book a free demo for your insurance company and discover how we can elevate your customer experience to new heights. Request a live demo now and embark on a journey of innovation and excellence in insurance services.